No Refund Policy for Custom Label Skincare Products

Last Updated: 10.11.2023

1. Refund Policy Overview

At Custom Label Skincare, we are committed to delivering high-quality custom label skincare products. We take pride in our products and services and aim to provide a satisfactory experience for our customers. However, we understand that circumstances may arise that require refunds. This policy outlines our stance on refunds for custom label skincare products.

2. Exceptions to the No Refund Policy

We offer refunds only in the following circumstances:

2.1. Damaged Products: If you receive a product that is damaged during shipping or is defective upon arrival, we will issue a full refund. Please contact us at within 2 business days of receiving the damaged or defective product and provide a clear description and photographic evidence of the issue.

3. No Refunds for Other Reasons

Apart from the exceptions mentioned in Section 2, we do not offer refunds for any other reasons, including but not limited to:

3.1. Custom Label Issues: We are not responsible for any errors, typos, or design issues on custom labels if the design has been approved by the customer before production. It is the customer's responsibility to carefully review and approve the label design before production begins.

3.2. Individual Results: We do not guarantee specific results from our skincare products, as individual results may vary based on skin type, usage, and other factors.

3.3. Allergies or Sensitivities: It is the customer's responsibility to review the ingredients of our skincare products for potential allergens or sensitivities before purchasing. We do not offer refunds for allergic reactions or sensitivities.

4. How to Request a Refund

To request a refund for a damaged or defective product, please follow these steps:

4.1. Contact Us: Send an email to within 2 business days of receiving the damaged or defective product. Include your order number, a clear description of the issue, and photographic evidence.

4.2. Our Review: We will review your request and may request additional information if needed.

4.3. Refund Processing: If your request is approved, we will process the refund using the original payment method within 5 business days.

5. Contact Information

If you have questions or concerns about this No Refund Policy, please contact us at

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this No Refund Policy.