FAQS

General Information

Q: What is your minimum order quantity (MOQ)?
A: Our minimum order quantity varies by product. Typically, the MOQ for custom label products starts at 10 units per product.

Q: Do you offer samples?
A: Yes, we offer samples of our products. You can request samples through our website. Sample costs are refundable upon placing a bulk order.

Q: How do I place an order?
A: Orders can be placed directly through our website or by contacting our sales team at info@customlabelskincare.com. We also provide a step-by-step guide on our website to assist with the ordering process.

Customization

Q: Can I customize the formulation of the skincare products?
A: Yes, we offer custom formulation services. You can work with our R&D team to develop a unique formula that meets your specific needs.

Q: What customization options are available for labels and packaging?
A: We offer a wide range of customization options including label design, bottle and jar selection, packaging materials, and more. Our design team can help create a label that aligns with your brand identity.

Q: How do I submit my own label design?
A: You can submit your label design through our online portal or via email. We accept designs in various formats such as .ai, .psd, .pdf, and .jpg.

Production and Shipping

Q: What is the lead time for production?
A: Lead times vary depending on the complexity of the order and customization requirements. Generally, standard orders take 2-3 weeks, while custom orders may take 4-6 weeks.

Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping costs and times vary depending on the destination. Please contact us for more detailed information regarding international shipping.

Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number to monitor the delivery status.

Quality and Safety

Q: Are your products cruelty-free and vegan?
A: All of our products are cruelty-free with 95% being vegan. The only non-vegan ingredient we use is organic beeswax. Specific product details can be found on the individual product pages.

Q: What measures do you take to ensure product quality and safety?
A: All our products are manufactured in GMP-certified facilities and undergo rigorous quality control testing. We adhere to the highest industry standards to ensure product safety and efficacy.

Q: Do your products comply with international regulations?
A: Yes, our products comply with international standards and regulations. We ensure that all ingredients and formulations meet the requirements of various regulatory bodies.

Pricing and Payment

Q: How are prices determined?
A: Prices are based on the type of product, customization options, and order quantity. For detailed pricing, please request a quote through our website.

Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, PayPal, and bank transfers. For large orders, we also offer payment plans.

Q: Are there any additional fees for custom orders?
A: Custom orders may incur additional fees for formulation, label design, and special packaging. All fees will be clearly outlined in your quote.

Support and Returns

Q: What if I am not satisfied with my order?
A: Customer satisfaction is our top priority. If you are not satisfied with your order, please contact our customer service team within 30 days of receipt to discuss possible solutions.

Q: Do you offer returns or exchanges?
A: Due to the custom nature of our products, we typically do not offer returns or exchanges. However, if there is a defect or error in your order, please contact us immediately, and we will work to resolve the issue.

Q: How can I contact customer support?
A: You can reach our customer support team via email at info@customlabelskincare.com. We are available Monday through Friday from 9 AM to 6 PM.

Additional Services

Q: Do you offer branding consultation?
A: Yes, we offer branding and marketing consultation services to help you develop and grow your skincare brand. Contact us to learn more about our consulting packages.

Q: Can you help with marketing and distribution?
A: While we specialize in manufacturing and customization, we have partnerships with marketing and distribution experts who can assist you with launching and promoting your products.